Dazardbet Casino - Вывод игрока был отложен.

Good afternoon!

I've been withholding withdrawals since 07/22 and so far it hasn't gone through! My total balance is 5,439.00 which I have to withdraw!

they asked for account validation and I sent my selfie and also the photo of the requested document. They asked me for my bank statement on the website and it wasn't attaching, when it did, I sent it and they still asked me to send it again! I decided to send it by e-mail, they authorized it and so I sent it! I haven't heard anything back either!

i want to resolve this as soon as possible because i need to pay my bills!

thank you

Boa tarde!

estou desde do dia 22/07 com saques retidos e até agora não caiu! Meu saldo total é 5.439,00 que tenho pra retirar!

eles pediram a validação da conta e mandei minha selfie e também a foto do documento solicitado. Me pediram o comprovante extrato bancário pelo site e não estava anexando, quando anexou, mandei e mesmo assim voltavam a solicitar pelo site e eu enviava novamente! Resolvi mandar por e-mail, eles autorizaram e assim enviei! Também não obtive retorno algum!

quero resolver isso o quanto antes porque preciso pagar minhas contas!

obrigado

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Dazardbet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please share a screenshot of your withdrawal request?
• Have you made any successful withdrawals before using the same payment method?  
• Could you please confirm when you sent the last document for KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I've made withdrawals before, then I ended up making some more money and they stopped the withdrawals! The last time I sent my bank statement was on Wednesday or Thursday of last week! And I didn't use any bonuses!

I can't attach the screenshot... it keeps loading and won't finish... can you send it another way?

I look forward to hearing from you!

já fiz retiradas antes sim, aí acabei fazendo mais um dinheiro e travaram os saques! Última vez que enviei meu extrato bancário foi na quarta ou quinta feira da última semana! E não usei bônus nao!

não estou conseguindo anexar a captura de tela.. fica carregando e não finaliza.. tem como mandar de outra maneira

fico no aguardo!

Thank you very much for your reply! If you are unable to attach the screenshots here, please feel free to send them to my email. Additionally, could you please forward all the relevant communication between you and the casino? My email is [email protected].Thank you in advance.

Email sent yesterday already Natália!

E-mail enviado ontem já Natália!

Dear player, thank you for the email. Have you communicated with the casino support regarding your issue?

I've already communicated several times and even sent the requested statement via the website! I've been wanting to solve this for a while! And so far nothing!

Já comuniquei várias vezes e inclusive mandei mais uma vez pelo site o extrato solicitado! To a um tempo querendo resolver isso!! E até agora nada!

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Matej ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello RafaZermiani, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested pay out. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Dazardbet Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal request is being processed longer than usual? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail [email protected].

Thank you for your patience and cooperation in advance.

Dear RafaZermiani,

We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind Regards,

Dazardbet Casino team

Dear RafaZermiani,

We kindly ask that you respond to the email we have sent, in which we asked for the details of your E-wallet.

Thank you for your attention to this matter.

Best regards,

Dazardbet Casino Team

They sent me an e-mail talking about cryptocurrencies, which I don't have and have never used! And my account with you has been verified! I don't understand why they just blocked me from entering and talk about "reviewing" my account!!!

me Mandaram e-mail falando de criptomoedas sendo que não tenho e nunca usei isso! Apenas fiz o depósito por pix! E a conta com vocês foi verificada certinho! Não entendi o porque simplesmente bloquearam pra eu poder entrar e fala em "revisão" da minha conta!!

Dear Dazardbet Casino, can you please specify the problem with the payment and what can be done to remedy it? In case of sensitive information, feel free to message me directly at [email protected]. Thank you.

Dear RafaZermiani,

We kindly ask that you respond to the email we have sent, asking for your bank details so we can proceed with your request.

Best regards,

Dazardbet Casino Team

Dear RafaZermiani, please let us know here once you reply to the casino with the relevant data. Thank you.

Good morning! I have sent the bank details by e-mail as requested!

Bom dia!! Enviei os dados bancários por e-mail conforme solicitado!

This is good news! Dear Dazardbet Casino, please let us know once the payment has been processed on your end. Thank you.

Dear all!

Thank you for your patience.

We kindly inform you that we are in contact with the payments team and we will have updates for you as soon as possible.

Best regards,

Dazardbet team

Dear RafaZermiani,

We would appreciate it if you could review your email and respond to us with the correct format of your bank details.

Kind regards,

Dazardbet team

Okay! I'm sending it right now!

There's a withdrawal of 1489.00 that hasn't gone into my account! I'll send you the bank details again!

Ok! Estou mandando nesse exato momento!

Tem um saque de 1489,00 que não caiu em minha conta! Estarei enviando novamente os dados bancários!

Dear Dazardbet Casino, please let us know once the payment has been processed on your end, or if there are further issues with the payment details. Thank you very much.

Dear RafaZermiani,

Please be advised that the paydata InPay Account number, BIC, or IBAN is currently absent. Please provide us with the correct details as provided in the email we have already sent you.

Best regards,

Dazardbet Casino Team

I've already sent the details as requested!

Já enviei os dados conforme solicitado!

Dear RafaZermiani,

Please be informed that we attempted to execute the bank transfer; however, we were regrettably unable to complete the payment.

We would appreciate it if you could create an alternative payment method, such as Skrill, Neteller, or crypto, to be able to return the remaining balance to you.

We sincerely apologize for any inconvenience this may have caused.

Kind regards, 

Dazardbet Casino Team 

Dear Dazardbet Casino, could you please share the reason for the inability to process the payment? If it contains sensitive information it can be sent to me directly at [email protected].

Dear RafaZermiani, do you have any alternative payment method you can use?

Dear all,

We regret to inform you that our current payment infrastructure does not support bank transfers to Brazil.

We apologize for any inconvenience this may cause and would be happy to explore alternative payment methods, such as Skrill, Neteller, or crypto.

Kind regards, 

Dazardbet Casino Team

I've already sent in another payment method! In crypto!

Já enviei em outro método para pagamentos! Em cripto!!

Thnks for the confirmation, RafaZermiani! :)

Dear Dazardbet Casino, please let us know if the crpyto payment method is sufficient, and once the payment has been processed on your end. Thank you!

good afternoon!

they sent me an e-mail to open a Neteller account so they could make the payment!

i have already sent it and i hope that now, once and for all, they will make the deposit!

Thank you!

boa tarde!

me mandaram e-mail para eu abrir uma conta na Neteller para efetuarem o pagamento!

já enviei e espero que agora de uma vez por todas, façam o depósito!

grato!

good afternoon!

they sent me an e-mail to open a Neteller account so they could make the payment!

i have already sent it and i hope that now, once and for all, they will make the deposit!

Thank you!

boa tarde!

me mandaram e-mail para eu abrir uma conta na Neteller para efetuarem o pagamento!

já enviei e espero que agora de uma vez por todas, façam o depósito!

grato!

This is great news! Please let me know how it goes, although I hope the casino will post an update here as well. :)

I did what they asked! I opened the Neteller account and I'm waiting for the money to come through!

Fiz o que eles pediram! Abri a conta no Neteller e Estou aguardando cair o dinheiro!

Dear all,

We sincerely apologize for the longer-than-usual processing time and for any inconvenience caused by the delay.

We are pleased to inform you that the refund request has been successfully completed to player's crypto wallet.

Kind regards,

Dazardbet Casino Team

Successfully completed! Thank you!

Concluído com sucesso! Obrigado!

Dear RafaZermiani,

I'm happy to hear that your issue has been resolved! We'll go ahead and mark the complaint as 'resolved' in our system. I would also like to thank the Dazardbet Casino for dealing with the issue at hand, and appreciate everyone's cooperation and confirmation overall. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. :)

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (https://www.trustpilot.com/evaluate/casino.guru). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Matej

Casino.Guru