Dragonia Casino - Учетная запись игрока закрыта.

Good day,

About three months ago, I deposited €200 into my Dragonia account. Approximately 10 minutes later, when I tried to log in, I received a message stating that my account had been blocked. Despite inquiries via live chat and email, no reason was given. I have received no response for months regarding the €200 that are still in my account. I am requesting assistance. Thank you.

Guten Tag,

Vor circa drei Monaten habe ich 200 Euro auf Dragonia eingezahlt. Circa 10 Minuten danach wurde mir beim anmeldeversuch angezeigt das mein Konto gesperrt wurde. Auf Nachfrage mit dem Livechat und per Mail wurde mir ebenfalls kein Grund genannt. Auf mehrfache Nachfragen bezüglich der immernoch auf den Konto befindlichen 200€ wird mir seit Monaten nicht geantwortet. Ich bitte um Hilfe. Vielen Dank

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dragonia Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Which payment method have you used when making deposits?
• Have you previously withdrawn winnings from the casino or made other deposits?
• Could you please share with me your attempts at communication with the casino regarding the issue as evidence of the incident? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I was blocked immediately after creating my account and making a deposit.

So I haven't been able to complete any withdrawals yet. I deposited via Sparkasse.

I sent all the required documents, but nothing has happened since.

Ich wurde direkt nachdem ich mein Konto erstellt habe und eingezahlt habe gesperrt.

Ich habe also noch keine Auszahlungen abschließen können. Ich habe mit Sparkasse eingezahlt.

Alle benötigten Unterlagen habe ich gesendet aber seit dem tut sich nix

?

Thank you for your patience.

We currently have hundreds of active complaints, and we strive to reply as soon as possible within the designated time of 7 days.

• Could you please specify which documents you uploaded to the casino to complete the verification of your identity and payment method, and in which format?
• Were any of the documents you submitted to the casino approved, to your knowledge?

Please let me know.

Hello 2005mofriii,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru