Dragonia Casino - Вывод выигрыша игрока задерживается.

On January 11th, I initiated a withdrawal. After the status remained unchanged at "processing" for three business days, I contacted customer support. They told me there were delays due to high demand (apparently a standard response). The next day, the withdrawal was canceled. According to support, there were technical problems, and I was instructed to initiate a new withdrawal, this time via bank transfer. I'm curious to see what happens. A new withdrawal was initiated on January 18th.

am 11.1 wurde eine abhebung von mir beauftragt, nachdem der status : in bearbeitung nach 3 Werktagen unverändert blieb kontaktierte ich das Kundensupport , man sagte mir wegen hohe belastung käme es zu verzögerungen ( anscheinend standart aussage) am nächsten tag war die abhehung storniert. laut support technische Probleme und ich eine neue abhebung beauftragen diesesmal per Banküberweisung. Ich bin gespannt . 18.1 wurde neu beauftragt.

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Dear Engl,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Engl,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Karla