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Withdrawal problem at Drip Casino: possible scam

On Thursday, June 19, 2025, at 3:00 a.m., I made a bank transfer withdrawal from Drip Casino. I was informed that it would take up to 3 business days for the funds to appear in my account.

So far, so good. But the problem begins with the lack of consistency in customer service:

1. I was told to contact them again at 8:00 UTC for an update on the status of my withdrawal.

2. I did it on time, and the chat was answered by a bot, not a real person.

3. To top it all off, the bot responded that the information I had been given earlier was wrong, with no clear explanations or coherence.

4. Today is almost the third business day, and I still haven't received the money or a concrete response.

5. I have no case number or real tracking of my request. Only generic messages and automated responses.

I'm starting to get seriously worried that this might be a scam. In previous withdrawals using the same method (bank transfer), the money arrived the same day or within a few hours. Why not now?

roblema con retiro en Drip Casino: posible estafa

El jueves 19 de junio de 2025 a las 03:00 a.m., realicé un retiro por transferencia bancaria desde Drip Casino. Me informaron que el plazo para que el dinero se reflejara en mi cuenta era de hasta 3 días hábiles.

Hasta ahí, todo normal. Pero el problema comienza con la falta de consistencia en su atención al cliente:

1. Me dijeron que volviera a contactarlos a las 8:00 UTC para recibir una actualización sobre el estado de mi retiro.

2. Lo hice puntualmente, y el chat fue atendido por un bot, no una persona real.

3. Para colmo, el bot me respondió que la información que me habían dado antes era errónea, sin explicaciones claras ni coherencia.

4. Hoy está por cumplirse el tercer día hábil, y aún no he recibido ni el dinero ni una respuesta concreta.

5. No tengo número de caso, ni seguimiento real de mi solicitud. Solo mensajes genéricos y respuestas automáticas.

Estoy empezando a preocuparme seriamente de que esto pueda tratarse de un scam. En retiros anteriores usando el mismo método (transferencia bancaria), el dinero llegaba el mismo día o en pocas horas. ¿Por qué ahora no?

Dear joaquintorresconejo5,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

My problem, in addition to what I mentioned, is that I am not being respected as a client and they are giving me false information. They tell me to wait 3 business days and apparently, according to what you tell me, I have to wait longer, and they also respond to me with bots that give me erroneous information. If I don't deposit the money, I will have lost a lot of money and I am worried that this page is a scam, because I have read similar cases and it worries me.

mi problema ademas de lo que mencione, es que no se me esta respetando como cliente y me dan informacion falsa, me dicen que espere 3 dias habiles y al parecer, segun lo que ustedes me dicen, tengo que esperar mas, y ademas me respondne con bots que me dan informacion erronea, de no depositarme el dinero habre perdido mucho dinero y me preocupa que esta pagina sea scam, porque he leido casos similares y me preocupa

Dear joaquintorresconejo5,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear joaquintorresconejo5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.