Evospin Casino - Запросы игроков на вывод средств задерживаются.

been requested since the 29-4-26

withdrawal keeps getting rejected blaming technical issues their side

always an excuse and i think it’s AI not a real person i’m dealing with

same old story and same

old excuse

tried withdrawing with 3 smaller amounts and still getting rejected

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Dear adelemott,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Have you made any successful withdrawals before?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

hi

no bonus whatsoever

no withdrawals made but requested about 5/6 times but keep getting told technical issues are what is stopping the money being paid to me

also passed all verification so that’s not an issue

Dear Player and Casino Guru Team,

After reviewing the case, we can confirm that several withdrawal requests were indeed rejected. Some of the rejections were caused by temporary technical issues on the payment provider’s side, while others occurred due to incorrectly filled payment details submitted in the withdrawal requests.

However, we would like to clarify that the issue has since been resolved. The player’s last three withdrawal requests were successfully processed and paid, with the most recent payout completed on 16.05.

We understand the player’s frustration regarding the delays and rejected attempts, and we apologize for the inconvenience caused during the process.

Best regards,

Evospin Casino Team

Dear Evospin Casino,

Thank you for the update.

To ensure transparency, we kindly ask the player to confirm whether they have received the three withdrawal requests.

Dear adelemott,

I understand you have been waiting for this issue to be resolved, and I truly appreciate your patience throughout the process.

Could you please check your account and confirm whether you have successfully received your withdrawal requests?

Could you please tell me the total amount of money received? Your confirmation will allow us to check if the issue is resolved or if you will still need our support.

Dear adelemott,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru