Fonbet Casino - Учетная запись игрока по-прежнему ограничена.

Hello

My account got restricted, after contacting support I was asked to pass KYC, I sent them required documents and I got reply that my account got fully verified but just after that I checked my account functionality and it was blocked still or again. I've asked what is wrong with my account and they told me to send new photo.

I sent them photo with correspondence in the background and got prompt reply that I should return in 3 days for verification result, however over a week already have passed and they now fully ignore me.

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify what types of games you played? Were they slots, live casino games, or did you place bets on sports?
• Have you received any response regarding the photo you most recently sent to the casino?
• When was the last time the casino communicated with you regarding the verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello Veronika

I played mostly sports and some casino.

They have not reply me since 30.09.2025, everything is on the screen.

Please forward me the photos you most recently sent to the casino for verification at [email protected].

Has the casino contacted you in any way in the meantime? Has your document been reviewed by the relevant department? If you have any additional communication you could provide us with, kindly send it to me as well.

Since the day I sent my selfie with their website in the background, 30 September, they have not responded. It will soon be three weeks of waiting.

Thank you very much, audikw8, for providing all the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Please note that if the matter becomes solely related to sports betting, we regret to inform you that we won't be able to assist you as we do not have a department handling such issues.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello there,

Thank you audikw8 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Fonbet Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear audikw8,

I have tried to contact the Fonbet Casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Control Board and submit a complaint to them. The regulator states that it will not handle individual disputes between players and operators, but if you would like to try and contact them anyway, you can do so here: ([email protected]) Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Peter