Fragabet Casino - Игрок столкнулся с задержкой при выводе средств.

They've been giving me the runaround for 20 days now, saying the payment provider isn't working, telling me to come back tomorrow, and letting me withdraw a little at a time, once a day. I've tried Mercado Pago, Banco Nación, and Bitcoin. I have screenshots of how they're stringing me along, but to be clear, the deposits do go through; the provider is working fine for that.

Hace 20 días me tienen a las vueltas para pagarme, que el proveedor de pagos no está funcionando, que vuelva mañana me dejan sacar de a poquito una vez por día, probe con mercado pago, banco nación y bitcoin. Y tengo capturas de pantallas de como me toman el pelo, pero aclaro, los depósitos si le entran, para eso anda bien el proveedor

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Fragabet Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. Could you please advise if you have been informed about any alternative method to withdraw your winnings? Could you kindly confirm if you passed the full KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

Thirty days ago, they told me the payment provider only allowed small withdrawals, limiting me to 25,000 per day, and I have 400,000. I want to withdraw my money. I have screenshots of how the live advisors lie and constantly contradict themselves.

Si me hace 30 días me dicen que el proveedor de pagos solo deja retiros chicos , me dejan sacar de a 25000 por día y tengo 400000, quiero retirar mi dinero, tengo capturas de pantallas de como mienten y se contradicen constantemente los asesores en vivo

Dear Customer,

Thank you for your feedback. We're sorry you had any difficulties withdrawing your funds. 🙏

We have reviewed your account history and can confirm that you have made successful withdrawals—the last successful withdrawal was yesterday, July 6th. Your account is not blocked, and all transactions are being processed normally. Furthermore, the total amount of your withdrawals exceeds the amount of your deposits. ✅

Regarding delays, these are sometimes due to payment providers, and we have no direct control over that. However, we do everything we can to minimize these situations. 🙌

We also reviewed your chat history and found no evidence that our operator mentioned any provider restrictions on withdrawing large amounts. We recommended trying to withdraw a smaller amount, as this sometimes helps because providers tend to process smaller transactions more quickly due to their own technical procedures.

If you have any questions or need assistance, we are always available to help you.

Sincerely,

The Fragabet support team

Estimado cliente,

Le agradecemos por su comentario. Lamentamos que haya tenido dificultades con el retiro de sus fondos. 🙏

Hemos revisado el historial de su cuenta y podemos confirmar que ha realizado retiros exitosos — el último retiro exitoso fue ayer, 06.07. Su cuenta no está bloqueada y todas las operaciones se están procesando con normalidad. Además, el monto total de sus retiros supera el de sus depósitos. ✅

En cuanto a las demoras, en ocasiones se deben a los proveedores de pago, y no podemos influir directamente en ello. Sin embargo, hacemos todo lo posible para que estas situaciones ocurran con la menor frecuencia posible. 🙌

También hemos revisado el historial de sus conversaciones en el chat y no encontramos evidencia de que nuestro operador le haya mencionado alguna restricción por parte del proveedor para retirar montos elevados. Lo que se recomendó fue intentar retirar un monto menor, ya que a veces esto ayuda porque los proveedores suelen procesar más rápidamente las transacciones de montos pequeños debido a sus propios procedimientos técnicos.

Si tiene alguna pregunta o necesita asistencia, estamos siempre disponibles para ayudarle.

Atentamente,

El equipo de soporte de Fragabet

Hello isabella219,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Fragabet Casino Team,

Thank you for your response.

Dear Player,

Do you have any updates for us in relation to this complaint? Have you managed to withdraw your winnings?

I look forward to your reply.

Dear isabella219,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru