Galactic Wins Casino - Трансфер игрока снова задерживается.

This is the same bcasino-affiliated company I consulted about before. I went through the exact same process as last time, creating an account in Japanese yen and so on. I was told it was approved on June 1st, but the transfer hasn't been made yet. Just like before, I'm being told it's an error with the payment provider, and the money still hasn't been transferred.

以前相談した、bcasino系列です。その時と全く同じパターンで日本円でのアカウント作成など色々やり、6/1に承認されたと言われて、その後も振込がなく以前同様に決済プロバイダのエラーとの事で未だに振り込まれません。

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

When I inquired about the timeframe, I was told it would take 1-2 days. It's been a week now, and I recently received a message saying that if payment isn't received within a week, I should contact my bank. They said they would contact me if any problems were discovered, but so far, I've received different answers to my inquiries each day.

どのぐらいか確認したところ、1日〜2日と言われました、、今日で1週間になりますが、1週間支払いがない場合はこちらの銀行に問い合わせて下さいとつい先日連絡がありました。何か問題が発見されたら連絡するとの事でしたが、今までこちらから聞いて色々とその日によって違う答えが返ってきます、、

Dear kupij0402,

Thank you very much for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please attach a screenshot of your pending withdrawal?

Thank you very much in advance for your reply.

Best regards,

Attila

I have a history of making deposits, but this is my first time making a withdrawal.

I'm KYC verified, and I've cleared the wagering requirements from the bonus and am now withdrawing the funds.

Twelve days have passed since it was approved,

I inquired about it, but I received the same old response: "We've reported it to the support team."

I get the same reply every time I contact them.

I haven't received any progress updates at all.

入金歴派ありますが、引き出しは初めてです。

KYC認証済で、今回ボーナスから賭け条件クリアして出金です。

承認されてから12日経過したので、

問い合わせましたが、対応チームに報告しましたと、、いつもと同じ返信でした。

問い合わせる度同じ返信しか来ません。

進捗状況も全くきません。

I inquired two weeks after approval, but I only received the same response. They said they would definitely send me updates via email, but I haven't received any. I'm worried that I won't be paid... The situation is very similar to what happened with their affiliated casino, bCasino, so I'm concerned.

承認から2週間経過した日に問い合わせてみましたが、やはり同じ返答が繰り返されるだけです。途中経過も必ずメールをくれると言っていますが、やはりありません。支払われないのでしょうか、、系列のｂカジノの時ととても状況が似ているので不安です。

Dear kupij0402,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear kupij0402,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Galactic Wins Casino to join this conversation and assist in addressing the complaint.

Dear Galactic Wins Casino,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.

kupij0402

I wish to inform you that the casino has responded via email. There are technical challenges currently preventing them from responding on this thread. The challenges are being addressed and my hope is that the casino will join the conversation on this thread soon. I will be providing you with relevant updates. Thank you for your understanding.