Go Go Gold Casino - Выигрыш игрока был конфискован.

I put money in and played i won $550 and cashed out the site said it would be less than 8 hours withdrawal time after 1 day I messaged them and they said if I still hadn't gotten it by 3 days to message them back on the 3rd day I went to check and I got a message that said they took my winnings because I was involved in some sort of illegal activity and if it happened again they would close my account and I formatted my winnings. I didn't do anything illegal and asked what I did and they replied saying the system detected it and they refused to tell me what it was that the system detected. I didn't do anything wrong

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Misswendy056,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal of your winnings.

In order to better assist you and investigate the situation, could you please provide more details by answering the following questions:

• Can you log in to your account now?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra

Dear Misswendy056,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Can you log in to your account now? YES

Could you please advise which games you focused on - slots, live casino, sports betting, etc.? SLOTS AND LIVE CASINO

Did you pass the verification before you lost access to the account? YES AND I CAN STILL GET INTO MY ACCOUNT.

Thank you for your reply and for providing the previous details, Misswendy056.

• Did you accumulate your winnings with or without an active bonus?
• Have you received any previous notifications about your account status or limitations?
• Were there any unusual activities or transactions on your account prior to the withdrawal request?

Could you provide any additional evidence/communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: [email protected] or post your screenshots to the thread.

Thank you again for your cooperation.

Dear Misswendy056,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru