Goldbet Casino - Аккаунт игрока заблокирован, вывод средств задержан.

DONT USE THIS CASINO!!

Was told to deposit to verify my account as they accused me of having duplicate accounts! Deposited and tried to withdraw only 200 out of the 400+ and my account was suspended. Been trying to sort it through customer support and get ignored or takes upto a day for reply!! I only had 1 account, Scam casino!!

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Dear MissMuddy,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing. To better understand the situation and determine how we may be able to assist you, I would like to ask you a few questions.

• Is there any chance that someone from your household, or someone using the same IP address, has also created an account at this casino?
• Have you used any VPN or IP-masking software while accessing the casino website?
• Could you please confirm whether you have completed the KYC verification process?
• Did you accumulate your winnings with or without an active bonus?
• How much were you asked to deposit into the casino for the purpose of verifying your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your cooperation and reply.

Best regards,

Veronika

Dear MissMuddy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru