Goldbet Casino - Игрок считает, что вывод его средств задерживается.

Title: Goldbet.io not returning my funds after confirmed crypto transaction

Hello,

I want to warn others about my experience with Goldbet.io.

I deposited around €19, played, and won a total of about €30. I requested a withdrawal, which was processed and sent to my wallet.

However, due to restrictions from my wallet provider (Revolut), I had to send the funds back to the original address.

I did exactly that. The transaction is fully confirmed on the blockchain (I have the TXID and proof).

Since then, Goldbet.io has NOT credited the funds back to my account.

I contacted support multiple times and provided all required evidence, including:

- transaction proof (blockchain)

- screenshots

- chat history

But all I receive are generic responses like:

"Your request is being reviewed" or "forwarded to technical department"

No real update, no solution.

At this point, it feels like they are intentionally delaying or avoiding payment.

I have full proof of everything and will escalate this further.

Be careful when using this casino.

If anyone had similar experiences, please share.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Nico1998,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Nico1998,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Nico1998,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.

Karla

We’ve reopened this complaint at the request of Goldbet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Please provide screenshots, hash and transaction ID of the transaction.

Dear Nico1998,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora, ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands. I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Nico1998,

My name is Barbora, and I’ll be taking over your complaint from here.

I can see that you have provided the transaction hash and the relevant information regarding the rejected LTC transaction.

Dear Goldbet Casino,

Could you please take a look at the information provided by the player and let us know what the next steps would be to process the withdrawal? As the original transaction was rejected and the funds were returned, the player has also mentioned that he can provide a different Litecoin wallet address if needed.

Thank you, and I’ll be looking forward to your update.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.