Goldbet Casino - Игрок считает, что вывод его средств задерживается.

Hi, I managed to withdraw 50 euros (in just 4 hours), now I'm waiting for a withdrawal of 600 euros. I would like to count on your assistance in case they don't allow me to do it. KYC verification done without problems.

I made the withdrawal via SEPA bank transfer, I hope you can help me in case I am unable to withdraw.

Ciao, io sono riuscito a effettuare un ritiro di 50 euro(in malapena 4 h di tempo) , ora sto aspettando un ritiro da 600 euro mi piacerebbe contare con la vostra assistenza nel caso non dovessero permettermi di farlo, KYC verification fatta senza problemi.

Il ritiro l'ho fatto mediante bonifico SEPA, spero possiate essermi di aiuto nel caso non riuscissi a ritirare

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear iparpoolchannel29,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear iparpoolchannel29,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear iparpoolchannel29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.