Goldbet Casino - Учетная запись игрока закрыта, а выигрыш удержан.

Complaint against Goldbet – withheld balance of approximately NOK 7,000

Casino: Goldbet / goldhaven.cc

Issue: Account closed and winnings withheld

My account was closed by Goldbet after I won money. Goldbet has stated that my account was closed for a reason that I dispute, but they have not provided me with any evidence or specific explanation supporting this decision.

I have repeatedly asked Goldbet to provide evidence explaining why my account was closed and why my balance is being withheld. They have not provided the requested evidence and instead continue to give me generic responses.

At the time my account was closed, I had approximately NOK 7,000 in my balance that I want to withdraw.

I am asking Goldbet to:

Provide the specific reason and evidence for the account closure.

Explain the contractual rule they claim I violated.

Return my remaining balance of approximately NOK 7,000, unless they can demonstrate a legitimate contractual and regulatory reason for withholding it.

I am willing to provide identification, transaction records, screenshots, emails and any other information necessary to verify my account and deposits.

I would like Casino Guru to help investigate this dispute and assist me in recovering my NOK 7,000 balance.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Aru.v2501,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru