Goldbet Casino - Внесение депозита игроком задерживается.

I made a deposit of €25 on Tuesday the 21st it was taken out of my bank account straight away and everytime I email goldbet they keep giving me the run around and no straight answer it's now Friday and still nothing

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear gamingdj5334,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your deposit and understand your concern. However, I’d like to emphasize that we received many complaints about various issues from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a no-reaction policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your deposit will be credited to you eventually.

Could you please forward a screenshot of your receipt to [email protected]?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

I have sent you an email its been 6 days already and they still won't respond or tell me where my money is

Dear gamingdj5334,

Thanks for providing the requested information.

I’m sorry to inform you that we must close your complaint as "Unresolved," as the casino in question—Goldbet Casino —has now accumulated over more than 50 complaints closed under our "No reaction policy." Unfortunately, despite our repeated efforts, the casino has not responded to any of our attempts to mediate disputes.

We understand this outcome is frustrating and not the resolution you were hoping for. However, please note that unresolved complaints negatively impact the casino’s overall rating, which may eventually prompt a change in their approach.

In the case of Goldbet Casino, our team has made multiple attempts to establish communication—via email, live chat, and even through their affiliate partners—but none have led to meaningful engagement. This pattern of ignoring dispute resolution requests appears to be consistent across numerous cases.

For this reason, we strongly advise players to avoid this casino.

Should the casino decide to cooperate in the future, your complaint can be reopened at any time.

Thank you for your understanding.

Best regards,

Tomas

Casino.Guru

We’ve reopened this complaint at the request of Goldbet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

The message from the casino:

Hello! Sorry for the late reply, but could you please provide the transaction ID and a PDF file of the completed transaction to my email address: [email protected]? If the issue still persists.

Dear gamingdj5334,

Please let the casino know the details of your issue.

Please let me know about any further developments.

Dear gamingdj5334,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru