Golisimo Casino - Вывод выигрыша игрока задерживается.

Hello, I won €300 in two withdrawals, one of €150 and another of €150. They keep telling me I'm their priority and all that, but they don't respond or help me properly. My payments are still under review, and I didn't use any bonuses or anything; I won them in the Mega Dire

Buenas , gane 300 euros dos retiradas una de 150 y otra de 150 . Me dicen lo mismo soy su prioridad y tal , pero no me responden ni me ayudan de forma correcta . Mis pagos siguen bajo revisión , y no use ningun bono ni nada , los gane en la mega diré

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Dear Antonio1fudux,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

But I keep getting the same messages and stuff. I haven't used the bonus and it's not much money. Do you know if people actually receive their money back with Golisimo?

Pero me ponen mismos mensajes y tal . No he usado bono y es poco dinero . Sabéis si la gente recibe el dinero con Golisimo?

It's always the same messages

son siempre los mismos mensajes

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Antonio1fudux,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Best regards,

Karla