Hertzbetz Casino - Аккаунт игрока был закрыт без указания конкретной причины.

HertzBetz Confiscated My Verified Account Balance Without Explanation

I deposited 150 EUR and my verified account at HertzBetz.io had a balance of 322.53 EUR.

The operator suddenly blocked the account and confiscated all funds without providing any evidence or explanation of the alleged violation.

Support refused to answer questions and closed the chat.

This is unfair and unethical behavior.

I request CasinoGuru to help mediate this dispute.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or did you place bets on sports only?
• Did you accumulate your winnings with or without a bonus?
• Have you tried contacting the casino customer support via email to ask about the reason why your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, Veronica.

Thank you for your reply.

I answer your questions:

1. I played slots and also bet on sports.

Normal gaming activity, no bonuses.

2. All winnings were received with real money, without bonus funds.

3. I contacted customer support.

Eventually my account was unblocked and the 150 euro deposits were returned.

Winnings totaling 172 euros were confiscated, the decision being explained by reference to the rules.

At the moment, I consider the situation partially resolved, since I received my deposit funds back.

Thank you for your work.

Sincerely,

Oleg

Здравствуйте, Вероника.

Спасибо за ваш ответ.

Отвечаю на ваши вопросы:

1. Я играл в слоты и также делал ставки на спорт.

Обычная игровая активность, без бонусов.

2. Все выигрыши были получены на реальные деньги, без бонусных средств.

3. Со службой поддержки я связывался.

В итоге мой аккаунт был разблокирован, и депозиты в размере 150 евро были возвращены.

Выигрыши в размере 172 евро были конфискованы, решение объяснили ссылкой на правила.

На данный момент считаю ситуацию частично решённой, так как средства депозита я получил обратно.

Спасибо за вашу работу.

С уважением,

Олег

Hello yatsik13,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your response and for providing me with additional information. Please forward all the communication between you and the casino customer support regarding the confiscation of your winnings to me at [email protected]. I appreciate your patience and cooperation.