Hertzbetz Casino - Выигрыш игрока был аннулирован, а ее аккаунт заблокирован.

I don't understand this. First I get an email, and then a day later they claim I violated rule number 9... Can someone help me get my money back?

Ich kann das nicht verstehen erdt bekomme ich eine Email und ein tag später .Wird behaupten ich habe gegen verstoß. Nr.9 gehandelt....kan mir jemand helfen wie ich an mein geld komme

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for the verification of your account?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play? Were they slots, live casino games, or sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika