Hidden Jack Casino - Учетная запись игрока заблокирована из-за недействительной лицензии.

Hello, before depositing at the casino, I checked OnderOek and verified that the casino has a Dutch license. This is also confirmed in the documents I'm attaching. I'm registered in the Dutch CRUK register for exclusion for gambling addicts. The casino should have checked this if they were a Dutch-licensed casino. However, it turns out they don't have a Dutch license at all and provided false information.

I've also been excluded from all FortPrime SRL casinos, including this one. They should never have accepted me as a Dutch player.

Hallo, ik heb voor ik ben gaan storten in het casino op onderOek gegean en uitgezocht dat het casino beschikt over een nederlandse licentie, dit is ook vevestigd in de documenten die ik toevoeg. Ik sta ingeschreven in het nederlandse cruks register voor uitsluiting voor gokverslaafde. Het casino had dit moeten controlen als ze een nederlands gelicenteerd casino zijn. Echter blijkt achterf dat ze helemaal niet beschikken over een nederlandse licentie en hebben ze valse informatie doorgegeven.

ik ben ook uitgesliten van alle fortprime srl casino’s waaronder dit casino ook opereert. Ze hadden mij nooit mogen accepteren als Nederlandse speler

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Hidden Jack Casino. Please note that in our review, we designated the casino as having no license. In unlicensed casinos, we still consider self-exclusion due to gambling addiction to be a mandatory feature. Unlicensed online casinos can't be relied upon to participate in national self-exclusion schemes, such as CRUKS, unfortunately.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at [email protected]
• When was the last time the casino allowed you to deposit?

If your account is currently not blocked, as the next step, I recommend you contact the casino again with a self-exclusion request via email at [email protected], and at the same time, include me in the copy of the email to [email protected]

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Hidden Jack Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello michaelfromnl1111,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru