HugoBets Casino - Вывод средств игроком задерживается.

Hello,

​I requested a withdrawal of €6,000 on August 28th, 2026. My account is fully verified (KYC completed and accepted), and my banking details have been confirmed.

​Payout remains in pending status. Customer support repeatedly provides me with automated responses regarding an "internal investigation", without giving any concrete explanation or timeframe.

​I have respected all terms and conditions and I am requesting the immediate processing and payment of my €6,000 withdrawal.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you tried reaching out to the customer support in relation to this issue?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Gazmonkey17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.