Jamslots Casino - Запрос игрока на вывод средств задерживается.

Hi I have been battling this casino to try and get my withdrawl that was not attached to any bonus.. I keep getting told that I'm being forwarded to finance then forwarded to my case manager every couple days but nobody ever says anything.. I did my KYC they have some much of my information.. I am owed this money fair and square and they keep dodging out paying me what is owed.. I keep sending msgs every other day to try and get them to pay me. Please help

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Dear Shellyshelly,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal.

To help me better understand your case, could you please answer the following questions?

• • Have you made any successful withdrawals from this casino before?
• How long have you been unable to successfully withdraw your winnings from the casino?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

No i have never got a withdrawal from this site. deposit over a month ago with them with without a bonus at the time.. I completed my KYC I played it and won and went to withdraw.. it has been well over a month of trying to get my withdrawl from them.. I have all the chat threads with these guys and white a few emails it is just way to much pictures so I didn't submit it all.. if you would like photos of certain parts of the converswtion I will be more then happy to send them to you

I included photos of my first couple times contacting them with very little reply.. looking at my chat logs it seems they have deleted some of the Chatlogs as it doesn't all seem to be there any longer. Here are more attempts with days in between I also mentioned that I will exercise my rights to a mediator if there not going to withhold there obligations of paying me my withdraw I rightfully won. I am only met with not like copy paste answers.

Dear Shellyshelly,

Thank you very much for your detailed update.

Could you please provide a screenshot showing the C$500 withdrawal and its current status as it appears in your casino account?

I would also appreciate it if you could send me any relevant evidence regarding the delayed withdrawal, particularly communication with the casino where they acknowledge the withdrawal or explain why it has not yet been processed.

You may attach the screenshots directly to this complaint or send them to [email protected].

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Here u are 2 seperate msgs of examples of different times I inquired about my withdrawl over the pass month.. I have lots of these

Dear Shellyshelly,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya,( [email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Shellyshelly

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from Jamslots Casino to join this discussion and provide their comments regarding the matter.

Dear Jamslots Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.

Well what’s the next step here are you able to go after there parent company or get ahold of there licensing?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Shellyshelly

I have contacted the casino through alternative channels, and I sincerely hope to receive a response from them soon. If the timer expires without any communication from the casino, I will be happy to provide guidance on how to escalate your complaint. In the meantime, let us patiently await their response and hope they will engage in the conversation.

Shellyshelly

I have tried to contact the casino repeatedly but have not succeeded. I am afraid there is little that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints may encourage the casino to change its approach. If the casino decides to respond, we will reopen the complaint and notify you by email. In the meantime, I recommend you contact an alternative dispute resolution service (https://anjouangaming.com/resources/authorized-adr-providers/) and submit a complaint to them. These services are approved by the Gaming Authority and have better options and tools to assist players. I am sorry I could not be of more help on this occasion.

Regards,

Munya