K8 Casino - Выигрыш игрока был конфискован.

In October and November of last year, the casino forcibly confiscated a total of approximately 470,000 yen from me. The casino treated it as fraud, but ultimately they were unable to tell me the details of the violation of their terms and conditions, the time when the violation occurred, or the type of machine (pachislot).

The first time, I won about 200,000 to 250,000 yen on a machine called L Sengoku Otome 4, and the next day I won about 150,000 yen on the exact same machine. For some reason, the latter winnings were treated as fraudulent. The total amount confiscated was 1,067,709 USDC.

The second time, I didn't know which machine had been fraudulently used, and all of my winnings from several days were confiscated. I was unable to withdraw my money midway, so I contacted the casino, who said there was no problem and I continued playing. However, there was actually a problem, and I continued playing for several days, so all of my winnings were confiscated. The total amount confiscated was 998.29 [XRP].

I did not play on machines that were hitting jackpots or use multiple accounts, which are clearly prohibited by the casino. The casino did not point out these things. I was just playing normally and was treated as cheating. I asked the casino multiple times about the type of cheating, the time, and the machine, but they would not tell me. Since I did not cheat in the first place, I think there is no way to explain it.

昨年の10月と11月に合計で約47万円ほどカジノ側から強制的に資金を没収されました。カジノ側からは不正扱いされましたが、最終的には規約違反の内容、違反と認定した時刻・機種（パチスロ）は教えてもらえませんでした。

1回目はL戦国乙女4という機種で20万～25万円ほどの勝利金を得た翌日に、全く同じ機械で15万ほどの勝利金を得ました。どいう訳か、後者の勝利金が不正扱いされました。没収額合計1067.709[USDC]

2回目は具体的にどの機械で不正扱いされたか分からず、数日分の勝利金全てが没収されました。出金が途中で出来なくなったため、カジノ側に問い合わせたところ、特に問題は無いと言われ遊戯を続行していたが、実際には問題があり遊戯を数日続行していたため、全てが没収された。没収額合計998.29[XRP]

カジノ側が明確に禁止している、大当たり中の機械の遊戯や複数アカウントのプレイはしていません。これらの点についてはカジノ側から指摘されていません。ただ普通に遊戯していただけで不正扱いされた状態です。カジノ側には不正の内容、時刻、機種を何度も聞きましたが教えてもらえませんでした。そもそも不正はしていないので、説明のしようが無いのだと思います。

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Dear gr4qaadf444,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before your winnings were confiscated?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

-Can you tell us which games you focused on - slots, live casino, sports betting, etc.?

→The game is pachinko and slot. Pachislot is different from video slots and is a game that is only available in Japan.

-Did the winnings pass verification before being confiscated?

→ What exactly does consideration mean?

Have you accumulated winnings with or without an active bonus?

No bonuses used.

・スロット、ライブカジノ、スポーツベッティングなど、どのゲームに重点を置いたか教えていただけますか?

→ゲームはパチスロ"pachinko and slot"です。パチスロはビデオスロットとは違い、日本でのみ提供されているゲームです。

・賞金が没収される前に検証に合格しましたか?

→検討とは具体的に何でしょうか？

・有効なボーナスの有無にかかわらず、賞金を蓄積しましたか?

→ボーナスは使用していません。

Dear gr4qaadf444,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can attach screenshots here.

Thank you for your patience and cooperation.

Due to system maintenance at the casino, past communications with the casino are currently unavailable, so please wait a little longer.

現在、カジノ側のシステムメンテナンスにより過去のカジノ側とのやり取りを閲覧できない状態なので、もう少しお待ちください。

Dear gr4qaadf444,

Thank you for your response.

Casinos typically notify players of such decisions via email. Could you please confirm whether you have received any communication from the casino regarding this matter?

If so, I would appreciate it if you could share your correspondence with the casino related to this issue. You may forward it to me at [email protected], or alternatively, you can attach screenshots here.

Thank you for your cooperation.

Dear Attilia,

I have sent you the three emails I received from K8.

There have been multiple emails because funds were seized multiple times, but not all of the seizures have been emailed to me.

I requested K8 to elaborate on the violations, but was met with a standard email response. The second confiscation, in particular, included all of the games I played on dozens of machines over the course of a few days.

Attilia様

私がK8から受け取った３回分のメールを送付しました。

資金の没収は複数回行われたためメールも複数あります。しかし、全ての没収に関してメールを受け取っているわけではありません。

私はK8に対して違反の内容を詳細に述べるよう要求しましたが、メールでは定型文が送られてきました。特に2回目の没収では、私が数日で数十台以上プレイしたゲームの全てが違反扱いされました。

Dear Attilia

Regarding the second confiscation, K8 is 100% at fault and guilty. When I was unable to withdraw my money, I asked K8 if it was okay to play and bet. K8 said it was okay, so I bet. However, after this answer, I played on more than a dozen machines, and about two days' worth of bets were deemed invalid, and all of my winnings during this period were confiscated.

Dear Attilia

２回目の没収については、K8に100％の悪意と過失があります。私は出金ができなくなった際に、K8に遊戯やベットをしても問題ないかを尋ねました。K8は問題ないと答えたので、私はベットをしました。しかし、この回答の後に私は数十台以上の機械をプレイし、約2日分のベットは無効として扱われこの期間の勝利金の全てを没収されました。

Dear gr4qaadf444,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello yonezawagyu026,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite K8 Casino to join the conversation.

Dear K8 Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence directly to me at [email protected] for an independent assessment.

Thank you in advance.

Dear Michal,

Thank you for your response.

I sent a picture via email. I tried to withdraw my funds around 1:00 PM on November 22nd of last year, but was unable to do so. When I contacted K8 Casino about this issue, they said it was okay to continue playing. However, the second confiscation of funds also included bets made after this time.

Thank you for your continued support.

Michal 様

対応いただきありがとうございます。

私はメールで１枚の画像を送付しました。私は昨年の11月22日13時頃に出金しようとしましたが、出金できませんでした。私がこのトラブルについてK8カジノに聞いた際は、K8カジノは遊戯を続行しても問題は無いと答えました。しかし、2回目の資金の没収では、このタイミング以降に遊戯したベットも含まれています。

今後ともよろしくお願いします。

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I understand. There are several victims like me at K8 Casino. Also, it seems that there has been an increase in embezzlement by K8 Casino recently. I believe that there will be more victims like me coming to me for advice in the future, so please respond.

わかりました。K8カジノでは、私と同じような被害者が複数います。また、最近ではK8カジノによる横領行為がさらに増えているようです。これからも、私と同じような被害者が相談に訪れる事があると思いますので対応お願いします。

Dear gr4qaadf444,

I have tried to contact the casino repeatedly but have had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, should you want to pursue your complaint further, you can submit it to the Curaçao Gaming Authority (CGA) via email to [email protected].

Although the CGA currently does not handle individual disputes between players and gaming operators, they may review the situation for potential violations of law, so it might be worth a try.

You might find our article How to submit a complaint to a regulator | Casino Guru useful. Please let me know how they respond at [email protected] if you decide to pursue this option.

I am sorry I could not be of more help on this occasion.

Best regards,

Michal

Casino Guru