KokoBet Casino - Закрытие учетной записи игрока было отложено.

I tried for months to close my account due to gambling addiction.

Several emails were sent, but follow-up questions were received.

You couldn't turn it off in the chat, you had to email.

Got counter questions instead of shutting it down right away.

I emailed that I wanted to close due to gambling addiction but was not taken seriously.

A gambler's worst nightmare

Several months after begging and threatening to report the casino, the chat was finally shut down as well.

Asked in the chat for logs every time I asked them to close the account.

But they refused.

But after this the account was closed but I lost a lot of money on this.

On their website, they have explicitly written about how they help, support, and close accounts linked to gambling addiction.

I am asking for help getting my money back from them the first day I asked to close the account.

In addition, another player who also asked for help from Kokobet closed his account without help.

Jag försökte flera månader stänga mitt konto pga spelmissbruk

Flertalet mail skickades men det kom följdfrågor.

Man kunde inte stänga ner det i chatten utan behövde maila.

Fick motfrågor istället för att stänga ner det direkt.

Mailade att jag ville stänga pga spelmissbruk men togs inte på allvar.

En spelmissbrukares värsta mardröm

Flera månader efter bedjan och hot om anmäla casinot.stängdes det till slut ner i chatten dessutom.

Bad i chatten om loggar där alla gånger jag där bad om dom skulle stänga kontot.

Men dom vägrade.

Men efter detta stängdes åtm kontot men jag förlorade mkt pengar på detta.

Dom har på sin hemsida uttryckligen skrivit om hur dom hjälper o stöttar o stänger konton kopplade till spelmissbruk.

Jag ber om hjälp att få mina pengar tillbaka från dem första dagen jag bad om att stänga kontot.

Dessutom sett en spelare till som också bett om hjälp från kokobet att stänga sitt konto utan hjälp.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with KokoBet Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share a more complete email exchange in which you informed the casino about your gambling issues from May? Please share the information with timestamps to my email at [email protected]
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas