Legiano Casino - Счет игрока закрыт, вывод средств задержан.

Legiano closed my account and delayed €400 withdrawal without explanation

Complaint Details:

I am filing this complaint because Legian has closed my account for "administrative reasons" while withholding approximately €1,000 of my funds.

My account was suddenly closed without any clear explanation beyond the generic statement that it was closed for administrative reasons. At no point was I given a specific rule violation or concrete reason for the closure.

After requesting withdrawal of my remaining balance, I contacted customer support multiple times via email and live chat.

The operators requested my bank details for processing the withdrawal. I immediately provided all requested information, including my banking details, and fully cooperated with every request.

Despite this, I have now been waiting for more than two weeks without any real progress.

Every time I contact support, I receive the same automated or copy-paste response, such as:

* "Your case has been forwarded to the relevant department."

* "You will be notified by email once there is an update."

* "Please wait for the responsible team."

However, no actual update, decision, or payment has been provided.

The live chat also informed me that a VIP manager would contact me regarding my account, but this has not happened, and it does not address my withdrawal issue.

I feel that I am being deliberately delayed without transparency. I have repeatedly asked:

* when my withdrawal will be processed,

* whether my funds will be paid,

* and if any further documents are required.

None of these questions have been answered.

I am requesting Casino Gurus assistance in resolving this matter and helping me recover my remaining balance of approximately €400

I am able to provide:

* screenshots of my balance,

* account closure emails,

* withdrawal-related emails,

* and all communication with support.

Thank you for your Assistance

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Dear Fabio19,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you pass the verification before you lost access to the account?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Fabio19,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean