Legiano Casino - Учетная запись игрока находится на проверке, и поступление средств задерживается.

The amount I've entered is just an estimate; it's probably more, but they won't let me access my account, and when I ask how much money I have in the account, they don't give me any answer.

As I said, the account has been under review since November, and they were supposed to process a manual withdrawal, but I still haven't received the money.

El dinero que he puesto es orientativo, posiblemente sera mas, pero no me dejan acceder a mi cuenta y cuando pregunto cuanto dinero tengo en la cuenta no me dan ninguna respuesta.

Como he dicho la cuenta en revisión desde noviembre, se suponía que iban a proceder a una retirada de forma manual, pero todavía no he recibido el dinero.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play shortly before your account was suspended?
• Have you passed the full KYC verification at this casino, or have you at least submitted any identity documents?
• When was the last time the casino customer support contacted you regarding the manual withdrawal of your balance?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika