Legiano Casino - Учетная запись игрока закрыта.

Hi, this morning my account at this casino was blocked without any reason in my opinion, therefore I request a refund of the funds on it back

salve stamattina presto il mio conto su questo casinò e stato bloccato senza moltivo a mio avviso, pertanto richiedo il rimborso dei fondi presenti su di esso indietro

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

1. I have only played slot machines, I have NEVER placed sports bets or played at the live casino.
2. The casino never asked me for KYC verification.
3. 95% of winnings were made with real money

I await your reply,

Best regards,

[Edited]

Ciao attila,

1. Ho solo giocato alle slot machine, non ho MAI effettuato ne scommesse sportive ne giocato al casinò live
2. La verifia KYC non mi è stata mai chiesta dal casinò
3. La Il 95% Delle vincite sono state effettuate con saldo reale

Resto in attesa di una vostra risposta,

Distinti saluti,

[Redacted]

Dear Bastja,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshots here.

Thank you for your patience and cooperation.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Bastja,

I'm Michal, and I have taken over your complaint. I have reviewed the case, and I will contact the casino to obtain further clarification and evidence regarding the circumstances and see how I can assist in resolving the matter.

I would also like to invite Legiano Casino to join the discussion.

Dear Legiano Casino,

Kindly provide any evidence supporting the alleged violation(s) of your Terms and Conditions that the player is accused of committing.

You may provide the relevant information and supporting evidence directly to me at [email protected] for an independent review.

Thank you in advance for your cooperation.

Dear Bastja,

We would like to kindly inform on our general T&Cs that you agreed before creating an account to our site:

7.19 It is strictly prohibited to engage in any promotion abuse. This includes, but is not limited to:

• any and all minimum risk strategies, for example, low risk roulette bet (any bet spread combination on roulette games covering 24 (twenty-four) or more of the 37 (thirty-seven) unique spots on the table);

• placing individual bet amounts greater than 100 EUR / 450 PLN / 1 000 NOK / 150 AUD / 600 BRL / 150 CAD

/ CHF 110 / 100.000 CLP / 2 500 CZK / 40.000 HUF / 8,000 INR / 200 NZD / 500 PEN / 100 USD before wagering is met;

• moving from low weighted or un-weighted games (in the context of contribution to wagering requirements) to a high weighted game after large wins for the purpose of clearing wagering requirements;

• from high risk betting to low risk betting after a big win, for the purposes of clearing wagering requirements;

• two-tier betting;

• playing games with an active bonus to build up value, converting the bonus and then cashing out the accumulated value afterwards - for example by starting and delaying a game round, bonus feature, and completing this after meeting bonus wagering requirements, losing a bonus or with a subsequent deposit;

• other strategies, taking advantage of any software, bug or failure, or participating in any form of activity that we, in our sole and absolute discretion, deem to be abusive.

7.20 If you engage in any promotion abuse, fraud, or manipulation this shall be considered as a breach of the Terms.

In such cases, and in addition to other remedies available to us, we reserve the right to void all promotions you participated in, void and confiscate all the winnings derived therefrom, and prevent your participation in future promotions.

Thank you for your understanding.

Best regards,

Legiano Team

Dear Legiano Casino,

Thank you for your response. In the interest of transparency and fairness, we kindly request that you provide any documented evidence supporting your position. This will allow for an objective and independent assessment of the matter. Please forward all relevant materials to [email protected] at your earliest convenience.

Thank you in advance.

I am writing to clearly state that I have not violated any of the terms and conditions you have presented.

Based on my actions and conduct, I have complied with the applicable terms and conditions, and I therefore do not agree with any allegation that I have breached them.

Therefore i request that my balance is refunded

Kind Regards,

Lorenzo