Legiano Casino - Вывод игрока был отложен.

I would like to file a complaint against Leganio Casino regarding my withdrawal of €200 via bank transfer, which has been pending for over two weeks.

Every time I contact customer support, I receive copy-paste responses that don’t address my concerns. Yesterday morning, when I tried to log in as usual, I received a message saying that my account is under review and that I should contact support.

When I did, support told me that the casino is "closing up" and that I should just wait for my money. I am now very worried that I will never receive the €200 I rightfully requested to withdraw.

I hope you can help me resolve this issue.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide more details by answering the following questions?

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification?
• What types of games did you play?
• Did you accumulate your winnings with or without a bonus?
• Has the casino specified when exactly you shall receive your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hi Veronika,

Thank you for your quick reply — I truly appreciate your support.

To clarify:

• I have never withdrawn any money from this casino before.
• I have not completed KYC verification, although the casino has never requested it during the many times I’ve contacted their customer support.
• I played slots using my raw balance, to the best of my knowledge.
• The casino has not provided any clear timeframe for when I will receive my money. Their responses have been generic and copy-pasted, offering no real assistance or explanation.

I really appreciate your efforts in helping me with this issue. It’s disappointing when a casino behaves this way, as it takes away from what should be a fun and fair experience.

Looking forward to your continued assistance.

Best regards,

Nick

Any news from them?

Please forward me all the communication between you and the casino regarding the withdrawal of your winnings at [email protected]. Thank you for your patience and cooperation.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear nikjoker97787,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika