Legiano Casino - Запрос игрока на закрытие аккаунта игнорируется.

Good day,

I have a big problem with this casino. I'm a severe gambling addict, and I wanted them to close my account. After several attempts, they kept trying to sell me another bonus. I didn't want it anymore; I just wanted my account closed. As long as the account is open, I'm constantly tempted to gamble. They notice this and are trying to stall me. Yesterday and today, I lost another €1800, and they're not responding to my request to close the account. This is a very disreputable company; they should take immediate action in such cases. I've been trying to close my account or at least block me from playing for days, or at least for a week or two.

I know it's my fault for gambling away so much money, but there should be an option to close the account during bouts of addiction. It's not so much the amount mentioned above that bothers me, but rather the provider's behavior and how they exploit addiction so blatantly!

Guten Tag,

ich habe ein großes Problem mit diesem Casino. Und zwar habe ich das Problem sehr spielsüchtig zu sein und daher wollte ich dass dieses Casino mein Konto sperrt. Nach mehreren versuchen, haben sie ständig versucht mir anzudrehen noch einen bonus zu erhalten. Ich wollte diesen nicht mehr haben wollte einfach nur mein konto sperren. Solange das Konto offen ist, komme ich ständig wieder in versuchung. Das merken die und wollen mich daher hinhalten. Ich habe gestern und heute insgesamt wieder 1800 euro verspielt und die Antworten auf meine anfrage zur sperre einfach nicht. Ein sehr unseriöser Anbieter ist das, man sollte bei solchen fällen als Anbieter sofort handeln. Seit tagen bzw. 1-2 wochen versuche ich mein Konto schließen zu lassen oder zumindest vom Spielen auszuschließen.

Ich weiß es ist meine Schuld wenn ich soviel Geld verspiele, aber man sollte die Möglichkeit haben bei suchtanfällen das Konto zu schließen. Es geht mir auch weniger um den Betrag der oben steht, sondern eher über das Verhalten des Anbieters und wie die eine sucht so stark ausnutzen!

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Has1,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's Responsible Gaming policy and this is what I have found:

Self-exclusion request: You can contact the Support Service Team via e-mail at [email protected], and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

What email address did you use to register at this casino? Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Hello,

It's the same email address. Yes, several times, but they're making fun of me by ignoring my requests and continuing to offer bonuses.

email from Legiano:

This is Manfred. I hope you're well. I just received your email.

I see that you made a deposit today. Is your request still pending?

You are important to me as a player and I would offer you a cash bonus of 100 euros if you continue to play with us.

Please let us know how we will proceed.

My answer: No, I refuse, I'm completely blocking my account.

His answer to that:

I hope you're doing well! This is Manfred from Legiano.

I just called you.

I have just activated the offered 100 euros for you.

We also have the following cash offer for you:

March 31, 2026

25% cashback up to a maximum of 2,500 euros

01.04.2026

25% cashback up to a maximum of 3,500 euros

Important;

The minimum cashback is 10 euros.

Valid for the next 48 hours only.

Ladder can be repeated several times a day until the daily limit is reached.

According to Legiano, KYC is not required for my account. I think if a large withdrawal had been requested, they would have insisted on it.

A very disreputable provider, truly sick.

Hallo,

es ist die gleiche Email Adresse. ja mehrere male aber die machen sich lustig über mich indem die meine Anfragen ignorieren und weiter Bonus anbieten.

email von legiano:

hier ist Manfred. Ich hoffe, dir geht es gut. Deine Mail hat mich eben erreicht.

Ich sehe, dass du heute eingezahlt hast. Ist dein Anliegen aktuell.

Du bist mir wichtif als Spieler und ich würde dir einen Cash Bonus von 100 Euro anbieten, wenn du weiterhin bei uns spielst.

Bitte sag uns Bescheid, wir wir vorgehen.

meine antwort: Nein ich lehne ab, sperre mein Konto komplett 

seine Antwort darauf:

Ich hoffe, dir geht's gut! Hier ist Manfred vom Legiano.

Ich habe gerade bei dir angerufen.

Ich habe dir die angebotene 100 Euro gerade aktiviert.

Wir haben für dich auch folgendes Cash Angebot:

31.03.2026

25% Cashback bis maximal 2.500 Euro

01.04.2026

25% Cashback bis maximal 3.500 Euro

Wichtig;  

Minimum Cashback ist 10 Euro

Gültig für die nächsten 48 Stunden nur. 

Leiter kann mehrmals am Tag wiederholt werden, bis der Tageslimit erreicht wird

Ein KYC ist bei meinem Konto nicht nötig laut legiano. Ich denke wenn eine große Auszahlung gekommen wäre, hätten sie doch drauf bestanden.

sehr unseriöser Anbieter echt krank

Dear Has1,

Thank you for your reply. Could you please forward your original self-exclusion request directly to my email? You can reach me at [email protected].

Thank you for your patience and cooperation.

After many attempts, they finally blocked the account. The problem is, I gambled away a lot of money by then. I'll never see that money again.

Mittlerweile haben die nach vielen versuchen endlich das Konto gesperrt. Das Problem ist ich habe bis dahin sehr viel Geld verspielt. Das Geld werde ich nie wieder sehen.

Dear Has1, thank you for your response. I would greatly appreciate it if you could provide details regarding the exact date on which the casino closed your account. Additionally, could you inform me of the total amount you deposited between your self-exclusion request and the closure of your account?

Further, could you please forward your original self-exclusion request directly to my email as well?

Thank you in advance for your response.

Dear Has1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.