Legiano Casino - Запрос игрока на закрытие аккаунта задерживается.

Hi, I've been asking for a week, the casino is closing the account, they don't close it and are just playing around, and no reply MESSAGES, no more black tommone. The casino should be banned when it doesn't value safe gaming. I sent a thousand messages to close the account

Hei olen pyytänny viikon ajan , casinol sulkee pelitili ne ei sulje ja kikkailee vaa, eikä vast VIESTEIHI , enää must tommone. Casino pitää bännätä kun ei arvosta turvasllist pelaamista ole. Lähetänny tuhat viestii että sulkis tilin

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Dear Roni9888,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

First, I’d like to explain the difference between closing an account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does have an impact. If a player successfully requests self-exclusion, the casino agrees not to reopen the account, or only under particular circumstances (after the cooling-off period, and this cannot be done for players who are addicted/with gambling problem).

• Could you please specify the reason for closing your account? Please forward all the account closure requests that you sent to the casino to [email protected].

Thank you very much in advance.

Best regards,

Jean