Locasbet Casino - Выигрыш игрока был конфискован.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm whether you used a payment method that is registered in your own name?
• Additionally, could you provide evidence that you accessed the casino using an Indonesian eSIM?
• Did you accumulate your winnings while having an active bonus, or was it without one?
• Lastly, have you utilized any VPN or IP-masking software to change your actual location while accessing the casino website?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Hi! Yes, of course, here are the answers to the questions:

1. Yes, all deposits and withdrawals were made using my own cryptocurrency wallets under my control. I have never used any third-party payment methods.
2. Yes, I was using an Indonesian eSIM at the time. Unfortunately, I no longer have any documentary evidence proving its use during the period in question. However, I consistently explained this situation to the operator throughout the entire review process. I'm an Indonesian citizen and used an Indonesian mobile connection alongside German internet networks while living in Germany.
3. No, the winnings in question were accumulated without any active bonus.
4. No, I have never used a VPN, proxy, or any IP-masking software while accessing Locasbet.

I would also like to note that during the verification process I provided proof of my residence/presence in Germany, including an E.ON utility bill in my name.

Please let me know if you require any further information from my side.

Thank you for your reply.

To better assess your complaint, could you please forward all documents you submitted to the casino during the KYC process? You can send them to my email at [email protected].

Regarding the Indonesian eSIM, you mentioned that you no longer have documentary evidence of its use. Could you please clarify why this evidence is no longer available? Additionally, if possible, please provide any supporting information that may help verify your explanation, such as:

• documentation from your mobile provider confirming the eSIM or the associated phone number,
• purchase confirmation or activation records,
• or any other evidence demonstrating that you were using an Indonesian mobile connection during the relevant period.

Thank you in advance for your cooperation.

Hello, Attila!

I have sent the requested KYC documents to your email address.

Regarding the Indonesian eSIM, unfortunately I no longer have any documentation related to it. It was simply part of my everyday phone setup at the time, and I had no reason to keep activation emails, purchase confirmations, or screenshots because I never expected that this would later become relevant in a dispute with the casino.

I understand that this makes it difficult to verify today, but this explanation has remained consistent throughout my communication with Locasbet from the very beginning. I have never changed my account of the circumstances.

On the other hand, I was able to provide the documentation that I actually had, including proof of my residence/presence in Germany (an E.ON utility bill in my name), and I fully cooperated throughout the verification process.

Thank you again for your assistance!

Thank you for your response and for the evidence you have provided. If possible, could you kindly forward any additional documentation that verifies your residency in Germany? This may include a Registration Certificate, a Residence Permit, or a letter from your employer.

Thank you in advance for your reply.

Dear JokerPrince,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru