LolaJack Casino - Учетная запись игрока закрыта.

Hello, I'd like to start by saying that I've separately filed a complaint with Dragonia, and that the issue is closely related. The casino has blocked access to my account. When I try to log in, I see the message "account under review," and the block extends to all their branded casinos. So, I'm stuck with €1,200 in withdrawals on Lolajack, which they cancelled, and €1,700 on Dragonia. I accumulated my winnings through various deposits, playing exclusively slots at both casinos. I haven't violated the terms and conditions in any way, and I'd like to withdraw my winnings.

Salve, premetto che ho presentato separatamente richiesta di riapertura del reclamo su dragonia e che il problema è strettamente collegato. Il casinò ha bloccato l’accesso al mio account, quando provo ad accedere visualizzo il messaggio "account in revisione" ed il blocco è esteso a tutti i casinó del loro brand per cui mi ritrovo qui su lolajack 1200€ di prelievi che hanno cancellato e su dragonia 1700€. Ho accumulato le mie vincite con diversi depositi giocando solo ed esclusivamente slot ad entrambi i casinó, non ho violato in alcun modo i termini e condizioni e gradirei poter prelevare le mie vincite

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please clarify when exactly you created your casino account and when it was closed?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina