Lucky Meister Casino - Запрос игрока на удаление учетной записи игнорируется.

On June 18th, I sent an email requesting the deletion of my account due to my gambling addiction. Since then, I have been ignored. I was also ignored in the chat a few days ago.

I demand the immediate deletion of my account and the return of my €198 deposit from Friday. This is unacceptable for responsible gambling.

Am 18.06. habe ich eine Mail gesendet mit der Bitte um Löschung des Kontos auf Grund meiner Spielsucht. Seitdem werde ich ignoriert. Im Chat wurde ich vor ein paar Tagen ebenfalls ignoriert.

ich fordere umgehend die Löschung des Kontos und meine Einzahlungen in Höhe von 198€ vom Freitag. Es kann nicht sein, dass so mit dem Verantwortungsvollen spielen umgegangen wird.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Meister Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps, if available, to my email at [email protected]
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you request a self-exclusion via email at [email protected], and at the same time, include me in the copy of the email at [email protected]

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Lucky Meister Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I forwarded all emails. The account is now blocked. The last deposit was €99 twice last Friday. I requested deletion on June 18th. The account has now been deleted, but my request for a refund was completely ignored.

Ich habe alle mails weitergeleitet. Konto ist nun gesperrt. Letzte Einzahlung Freitag letzte Woche 2x 99€. Am 18.06. um Löschung gebeten. Konto ist jetzt gelöscht, allerdings wurde Nachfrage auf Erstattung komplett ignoriert