Lucky Star Casino - Игрок заявляет о задержке выплат.

On Friday, August 21st, I requested a withdrawal of CLP$400,000. After contacting LuckyStar's technical support, the agents gave me contradictory instructions and repeatedly suggested I cancel the withdrawals and submit requests for smaller amounts to "speed up" the process. This resulted in multiple unnecessary cancellations, an unjustified delay in the release of my funds, and a complete lack of transparency regarding the actual status of my transactions.

El viernes 21 de agosto solicité un retiro de $400.000 CLP. Tras comunicarme con el soporte técnico de LuckyStar, los agentes me dieron instrucciones contradictorias y me sugirieron repetidamente cancelar los retiros y realizar solicitudes por montos menores para "agilizar" el trámite. Esto provocó múltiples cancelaciones innecesarias, un retraso injustificado en la liberación de mis fondos y una completa falta de transparencia sobre el estado real de mis transacciones.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Milan10TheRock,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Milan10TheRock,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Milan10TheRock,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.