Lucky Star Casino - Обработка депозита игрока задерживается.

I deposited 140,000 pesos, they didn't deposit it back, it usually happens at this casino. When I complained two days ago, they asked me to send proof of deposit and a video of me logging in through the app. I've been doing that and showing them the video, they ask me for a million things, they open a ticket, and then they ask me for the same thing back.

Deposite 140 mil pesos, no me depositaron, suele pasar en este casino, cuando me quejo hace 2 dias, me piden que mande el comprobante y un video entrando desde la app, lo vengo haciendo y mostrando el video, me piden mil millones de cosas, abren un ticket, y despues me piden devuelta lo mismo

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Dear franco0305,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Dear franco0305,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru