Lucky Star Casino - Вывод средств игроком задерживается из-за проблем с верификацией аккаунта.

"I have been using the Lucky Casino game for approximately six months. I have deposited around ₹6000 to date with no issues. However, when attempting to withdraw my winnings, the casino requires account verification. I have completed this process at least 20 times, but they consistently reject it without providing a proper reason—only copy-paste replies. This has caused me significant harassment, and I have advised my brothers not to play on Lucky Star. Please advise what I should do next."

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents did you send to the casino for verification?
• Have any of your documents been approved by the KYC department?
• How did the casino explain why your documents could not be approved?
• Did you make sure to send all documents on time and in the correct format?
• When was the last time the casino communicated with you regarding the verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Lucky star send me a link https://forms.kycaid.com/ to gmail and updated my all step document like facial aadhar etc

Hello Kapilyadav,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your patience while I was out of the office for the holidays.

Please forward me all the communication between you and the casino customer support regarding the problems with the verification of your account at [email protected].

Dear Kapilyadav,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.