LuckyAnon Casino - Выигрыш игрока был конфискован.

Hello,

I would like to file a complaint against LuckyAnon regarding the confiscation of my winnings.

I registered an account at LuckyAnon, made a $50 deposit, received the first deposit bonus, and played only slot games. I completed the wagering requirements successfully, and after finishing the bonus wagering, my balance was approximately $1,900.

I then submitted my first withdrawal request. I had never made any previous withdrawal from this account. The casino did not process the withdrawal for about one and a half days and then informed me that my winnings were being confiscated because a German IP address had been used and they do not accept players from Germany. They returned only my original $50 deposit.

I believe this decision is unfair and I would like to explain the situation clearly.

I am not a citizen or resident of Germany. I am a Russian citizen, and I was physically located in Russia while using the casino. Russia is not prohibited under their rules. The only reason a German IP address appeared is because a VPN was enabled on my computer. In Russia, many websites and services are blocked or unstable without a VPN, so using one is a normal technical necessity.

Most importantly, when I accessed the LuckyAnon website with that German VPN connection, I was not blocked, and I was not shown any clear warning that I was not allowed to play. If I had seen any restriction notice at the start, I would have simply changed the VPN location or turned it off before registering or depositing. But no such warning appeared. The website allowed me to register, deposit, claim the bonus, and continue playing without any restriction.

Only after I won, completed the wagering, and requested a withdrawal did the casino raise this issue. In my opinion, this is not fair. If the casino truly does not allow players using a German IP, then this should be enforced immediately at the access, registration, or deposit stage, not only after a player wins.

Moreover, you can check that i used Russian email, so there is no chance i am from Germany

I would also like to clarify that this case concerns slot play only. In addition, LuckyAnon does not require standard account verification in the usual way, and this was my first withdrawal request.

For these reasons, I respectfully ask Casino Guru to review this case and help me obtain my legitimate winnings. The casino should not be allowed to accept a deposit, allow full gameplay and bonus wagering, and then use an IP-related argument only at the withdrawal stage.

P.S. Casino guru deleted Russia from country list, that is why i have chosen Kazakhstan as country.

Thank you.

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Dear overwater,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise whether you currently still have access to your account?
• Could you please advise on the reason you have used a VPN to access the casino?
• Have you passed the KYC verification in this casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello.

1) Yes i still have access to my account

2) If you read my complaint carefully i mentioned that it was done not deliberately. I live in Russia my vpn almost always is on. Moreover it is anonymous casino with no KYC, and i have not seen that VPN is restricted, so i thought there is no problem

3) In this casino there is no KYC

Hello,

We have sent evidence to [email protected]

Dear overwater,

We have received email communications from LuckyAnon Casino. We are actively working on resolving this case outside the complaint thread. I will keep you updated.

Hello,

We have replied to your email. If you need anything further please let us know.

Dear LuckyAnon Casino team, thank you for your response and for the additional information.

Dear overwater, thank you for your patience while we continue to assess this issue. Could you kindly provide any supporting evidence that confirms your status as a Russian citizen and that you accessed the website from within Russia? You may send the information to my email at [email protected].

Thank you in advance for your reply.

Attila Hello. Do you need my KYC or what? And how you want me to proof that i accessed site from Russia? Do you have any ideas? Maybe they need to prove that i accessed from germany? And if they restrict access from Germany, why their website allows registration and deposit from German ip?

Tell me exactly what do i need to provide?

Hello overwater,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear overwater, thank you for your response. Please feel free to provide any documentation that confirms your residential status, as well as any correspondence you have had with the casino's customer support. You can reach me at [email protected].

Thank you in advance for your reply.

Dear overwater,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Attila. I have sent you my passport confirming that i am not resident of Germany. Moreover your FairGambling Codex says that casinos that allow player deposit and play are obliged to withdraw funds. They have not restricted deposit and play from German ip, but restrict withdrawal isn't it against your FairGambling codex?

The easiest thing that casino can do is to restrict access from forbidden ip. They have not done it. And now you ask me my documents for NO-kyc casino. What a shame.

Hello,

To be clear, gameplay is disabled in restricted Geos and the player circumvented those controls we have in place.

How did i circumvented them? If i circumvented them it means that i use vpn as i said earlier and i am not from Germany. I have not broken any rules

Casino guru for your infromation they allowed me to register and deposit from how they call it (restricted geo)

it should not the gameplay be restricted but registration and access to the website. I easily registered from German ip and deposit. And there was 0 notices that it is not allowed

Dear overwater,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila