LuckyAnon Casino - Вывод средств игрока задерживается.

Please avoid using this casino. Based on my experience, I strongly believe this site should not be trusted. I deposited 150 USDT and played regularly for about a week. During that time, I managed to win and grow my balance to 1,350 USDT. Naturally, I decided to withdraw my winnings.

However, when I submitted my withdrawal request, the casino did not process it. Instead, they kept telling me to wait because of a "withdrawal delay." At first, I tried to be patient and gave them the benefit of the doubt. But now it has been 9 days, and there has been absolutely no progress. Every time I contact customer support, I receive the same generic response asking me to wait longer.

What makes this situation even more suspicious is that everything works smoothly when you are depositing and placing bets, but once you try to withdraw a significant amount, the delays begin. In my opinion, a legitimate casino should process withdrawals within a reasonable timeframe and provide clear explanations when issues arise. This casino has failed to do that.

I also noticed that when betting on larger events or placing bigger wagers, the platform's behavior seems questionable. While I cannot prove it, my experience has left me with very little confidence in the fairness and reliability of this casino.

My advice to anyone considering this platform is to be extremely cautious. If you value your money and want a hassle-free gaming experience, there are many other casinos with better reputations and proven withdrawal records.

Until my withdrawal is processed and I receive my funds, I cannot recommend this casino to anyone. Based on my experience, I would advise others to avoid it and look elsewhere.

AVOID THIS CASINO. BE CAREFUL. SCAM WARNING.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear totoy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

Our sportsbook provider flagged this players account for fraud and abuse and upon their guidance we closed the account due to violating the sportsbook terms of service with arbitrage betting and other malicious bet behaviour.

Where can we send the information our sportsbook provider shared with us related to this matter?

what do you mean fraud? I bet in dota esports which is bigleague. what did I violate?

Dear totoy,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear totoy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru