MGJOGO Casino - Запрос игрока на закрытие аккаунта не обработан.

I am requesting assistance with permanently closing and disabling my account at an online gambling website known as MG Jogo.

I have repeatedly attempted to contact the casino and request the permanent closure of my account. I have tried the available customer support and also contacted them by email. However, I have not been able to obtain an effective response or have my account permanently closed. The support system mostly provides automated responses and does not resolve my request.

My request is not for a temporary break or a promotional restriction. I want the account to be permanently closed and the gambling access associated with my account to be permanently disabled.

I originally accessed the account using the "Sign in with Google" option.

When I checked the third-party connections in my Google Account, I discovered that the Google authentication connection is identified as "AFUN", and Google shows that access was granted to mgjogo3.com.

I also noticed that MG Jogo appears to operate through several similar domains in which the number after "mgjogo" changes. Because of this, it has been difficult for me to identify a clear company or responsible operator to whom I can escalate my account closure request.

I can provide screenshots showing:

the AFUN connection in my Google Account;

Google identifying mgjogo3.com as the domain that received access;

my attempts to request account closure;

emails or support conversations that were not resolved.

I am asking Casino Guru to help contact the operator and request that:

1. My gambling account be permanently closed and disabled.

2. I no longer be able to log in or reactivate the account through Google Sign-In or another login method associated with the same account.

3. The operator confirm in writing that the permanent account closure has been completed.

If possible, I would also like the operator to explain how I can exercise my rights regarding deletion or restriction of my personal data. I understand that some information may need to be retained where legally required, but I do not consent to the account remaining active or usable for gambling.

I have already tried resolving this directly with the operator without success, which is why I am requesting Casino Guru's assistance.

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Dear RyuK777,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion due to gambling addiction, the casino agrees not to reopen the account, except under specific circumstances.

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at [email protected].

Thank you in advance for your cooperation.

Best regards,

Veronika

Dear RyuK777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru