Mino Casino - Игрок столкнулся с задержкой при выводе средств.

I withdrew 500 on July 10th. They keep telling me the money isn't arriving because of my payment provider (paysafecard). I contacted paysafecard support and they said there's no money in my favor. Minocasino always responds with pre-set emails, always saying that my payment provider has to accept it and they can't do anything about it.

Ho prelevato 500 il 10 luglio, mi dicono sempre che i soldi non arrivano a causa del mio fornitore di pagamento (paysafecard). Ho contattato il supporto di paysafecard e mi ha detto che non ci sono importi a mio favore. Minocasino risponde sempre con e-mail pre impostate dicendo sempre che è il mio fornitore di pagamento che deve accettare e loro non possono farci nulla

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to this casino for verification?
• Have the winnings you requested to withdraw on 10 July been returned to your gaming account, or is the withdrawal request still showing as pending?
• Have you tried withdrawing your winnings using a different payment method?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika