mitobet Casino - Вывод средств игроком задерживается.

I'm having trouble withdrawing my earnings. My withdrawal request has been pending for over 15 days. Fifteen days ago, they told me the cryptocurrency payment system was undergoing an update and they didn't know when it would be completed, only that it would be soon. Fifteen days have passed and they keep telling me the same thing.

Tongo problemas para retirar mis ganancias, más de 15 días que que aparece en espera mi solicitud de retiro, hace 15 días llegan diciéndome que el sistema de pago de criptomonedas está teniendo una actualización y no saben cuándon se completara y solo me dicen que dentro de poco, han pasado 15 días y siguen diciéndome lo mismo

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Are there any other payment methods in your account available for withdrawals that you could use?
• Which payment methods have you used so far to deposit money into your casino account?
• Have you passed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have made successful withdrawals before,

Since my deposit was in USDT, the only withdrawal method is USDT.

I have only deposited USDT

If you completed the KYC

Ya he echo retiros exitosos anteriormente,

Cómo mi deposito fue por usdt la única forma de retiro es usdt

Solo e depósitado por usdt

Si complete el KYC

Please forward me all the communication between you and the casino customer support regarding the delay in processing your payment at [email protected]. Also, kindly specify what games you played. Thank you for your cooperation.

I already sent you the chats, and I only bet on slot machines.

Ya te envié los chats, y solo aposté en tragamonedas

Hello juan123321,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Okay, fine. I sent another message via email, this one was from today. It's the same old thing: I'll be receiving my earnings soon. I've been waiting for a month now.

Ok está bien, le envié otro chat más por correo, este fue de hoy, lo mismo de siempre que dentro de poco voy a recibir mis ganancias, ya llevo un mes esperando

Dear juan123321;

I would like to inform you that I will be taking over this complaint, as Veronika is currently unavailable due to health reasons.

I will review the case and get back to you shortly. If there have been any updates since your last message, please let me know in the meantime here in the thread or via email at [email protected]

Thank you for your understanding.

Best regards,

Karla

Casino.Guru 

Dear juan123321,

Thank you for your patience, and I’m sorry to hear that you are still waiting for your withdrawal.

I understand that the situation has been ongoing for quite some time, especially with the repeated explanation regarding the cryptocurrency system update. I will do my best to review this case further and see how we can assist you.

To better understand the current status, I would like to ask you a couple of additional questions:

Could you please confirm the exact date when your latest withdrawal request was submitted?

Have you received any specific update from the casino regarding whether your withdrawal has already been approved, or is it still shown as pending in your account?

These details will help me assess whether the delay is purely technical or if there might be another issue involved.

In the meantime, if you have received any new communication from the casino since your last message, please feel free to share it here or forward it to my email at [email protected].

Thank you in advance for your cooperation.

Best regards,

Karla