Money Tree Casino - Аккаунт игрока был закрыт.

moneytree.games have blocked access to my account after I submitted a withdrawal request worth 137 usd. I had another 95 usd on my account. So in total 232 usd. I have been playing here for almost 2 months. Made 2 deposits here. On live chat they told me that I had been blocked by providers but that's a lie. No provider block access. I have done nothing wrong and they are not telling me what I have done wrong anyway. I have been playing really small sums of money. They are a scam company. Please contact them and help pay me

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Money Tree Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Do I understand correctly that you were also making bets on sports? 
• From the screenshot you shared,  you were suspected of low line abuse. Have you asked the chat agent to explain what it meant exactly? Does it refer to sports betting activity?
• Your withdrawal request from 26/08/2025 for $137 is marked as successful. Can you please specify if you have received the payment already?
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello Natalia!

Prior to answering everything you asked this is not the case of making anything wrong. I have played very little money on almost 2 months no more, on this site. In the past I have played on Roobet or Bc.Game that has the same providers and never had any problem. The case is just moneytree scamming me. They do not like paying people. Simple as that.

1. Yes I also made bets on sports.
2. No, they were not specific on anything like low line and I sinceraly don't know what it is. I asked them to be specific and they told me they cannot share nothing.
3. No they did not pay me, successful is just the request. No payment received. And I also had 95 usdt remaining on my account. In total 232 usd.
4. They did not ask for any verification. But I would be happy to do that if they pay. As I'm aware they have no KYC policy.
5. No I did not use any bonus. I never take any bonus from any site. I know what it leads to...

Thank You!

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

Dear altinsh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru