MrBen Casino - Внесение депозита игроком задерживается.

Hello, first of all, the casino I'm having trouble with is called Mr Bet; I couldn't find it in the selection. I deposited money there two days ago via instant bank transfer, and the money was debited immediately. To this day, I haven't received the money in my player account, even though I sent them a screenshot of the deposit confirmation yesterday.

Guten tag, als erstes das Casino mit dem ich das problem habe heißt Mr Bet , ich habe es in der Auswahl nicht gefunden. Ich habe dort vor zwei Tagen geld eingezahlt.per sofort Überweisung, geld ging direkt ab. Bis heute habe ich das geld nicht auf den Spieler konto obwohl ich ihnen gestern schon ein Screenshot des Einzahlungsnachweis geschickt habe

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Dear Janek123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.

I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress. Thank you for your understanding.

Karla M.