MXWin Casino - Вывод выигрыша игрока задерживается.

Today I received money for Member's Day and I won. When I tried to withdraw the money, they rejected me, saying that my subordinates didn't meet the requirements, which is to invite someone. But I didn't invite anyone, and it's not the first time they've done this to me. They should just shut it down; they're robbing people, and they tell me that no customer service department can do anything about it.

Hoy me dieron dinero por el día del miembro y gané cuando retire el dinero me rechazaron diciendo que mis subordinados no cumplieron los requisitos que es cuando invita a una persona pero no invite a nadie y no es la primera vez que me hacen eso deberían de cerrarlo nomás están robando a la gente y me dicen que no pueden hacer nada ningún departamento en servicio al cliente.

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Dear Miser,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Miser,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I haven't received anything from the last three withdrawals I made. It says that, according to the subordinates, they didn't fulfill the requirements. But that's for referrals, and I didn't earn anything from that. The app gives you money daily, monthly, or weekly, and that's how I earned.

No me han dado nada de los últimos 3 retiros que hice me aparece que según los subordinados no cumplieron Pero eso es de invitados y yo no gane con eso la aplicación le da a uno dinero diario o cada mes o por semana y así gane

Dear Miser, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla