NordSlot Casino - Аккаунт игрока заблокирован.

I'm about to redeem my bonus on my second deposit. I had to leave my pc for a moment and when I came back I was logged out. when logging in again, "system error" came up several times and then after repeated attempts at some point "your account is blocked - contact our support"

Unfortunately, there is no way to contact support if you are not logged in. I got a form for support via password reset, but this only shows "support error" when I send it.

So it was simply blocked for no reason and I have no way of reaching support.

ich stehe bei meiner zweiten einzahlung kurz vor der umsetzung meines bonus. musste kurz von meinem pc weg und als ich wieder kam war ich ausgeloggt. beim wiedereinloggen kam mehrfach "systemfehler" und dann bei wiederholtem versuchen irgendwann "ihr konto ist gesperrt - wenden sie sich an unseren support"

leider gibt es uneingeloggt keinerlei möglichkeit den support zu kontaktieren. bin über passwort reset an ein formular für den support gekommen, dieses zeigt beim abschicken aber auch nur "supportfehler".

Wurde also ohne Grund einfach gesperrt, und habe keinerlei möglichkeit den support zu erreichen.

Dear Peterfoxxylove,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please post here a screenshot of the error message that keeps popping up?

Would you be so kind as to advise if there are any funds being held on your blocked account?

Also, I found this email address in the T&Cs [email protected]. Have you tried contacting the casino by sending an email?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

First of all, many thanks for the quick feedback and processing! very big praise.

around 100 euros in bonus money with a remaining wager of around 75 euros are on the account, i.e. shortly before the conversion into real money. I will write to the support immediately, I couldn't find the email myself, thank you very much! As soon as there is an update I will report back directly

zuallerst vielen dank für die schnelle rückmeldung und bearbeitung ! ganz großes lob.

ungefähr 100 euro in bonusgeld mit einem restwager von ca 75 euro befinden sich auf dem account, also kurz vor der umwandlung in echtes geld. ich werde dem support sofort schreiben, die email habe ich selber nicht gefunden, vielen dank!! sobald es ein update gibt werde ich mich direkt wieder melden

my account was reopened after writing back and forth with support via email. Many thanks for the quick help 🙂

mein account wurde wieder geöffnet nach hin und her schreiben mit dem support via email. vielen dank für die schnelle hilfe 🙂

Thank you very much for your reply, Peterfoxxylove. I am happy to hear this! Can we now consider this complaint resolved, or is there anything else we could help you with?

Dear Peterfoxxylove,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

yes it can be considered done. Thank you very much !

ja es kann als erledigt angesehen werden. vielen dank !

Awesome news, Peterfoxxylove. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.