NordSlot Casino - Аккаунт игрока заблокирован

Hello

my account was blocked i wanted to make a withdrawal and then it was blocked.

Unfortunately, I can't find a way to join the live chat on the site, so I'll get in touch with you, please help me, I need the money very urgently

My details are as follows:

Account name: M***e

Name: Sebastian t***

Born on 12/09/1996

E-mail Mo***[email protected]

I hope you can help me.

Kind regards

Sebastian T***

Hallo

mein konto wurde gesperrt ich wollte eine auszahlung tätigen und dann war es gesperrt.

ich finde leider auf der seite keine möglichkeit dem live chat beizutreten deswegen melde ich mich bei ihnen bitte helfen sie mir ich brauche das geld sehr drinngend

 Meine Daten sind wie folgt:

Accountname: M***e

Name:       Sebastian t***

Geboren am  09.12.1996

E-mail       Mo***[email protected]

Ich hoffe sie können mir weiter helfen.

Mit freundlichen Grüßen

Sebastian T***

Dear Sebastian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please advise if you passed the KYC verification before the casino blocked you?

Do I understand correctly that you haven't received any explanation regarding this situation?

I checked the T&Cs and I found this:

"16.9.    For any help or for further information you can contact us at [email protected] Or GAMMIX LTD."

Have you tried contacting the casino via this email address?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello many thanks for your help!

Unfortunately, I haven't made a payment yet because the account was already blocked.

I haven't been able to do a KYC check yet.

I won the money and the next day I tried to access the account it was blocked.

My girlfriend has also created an account with different data but the same IP address could that be the problem?

Hallo vielen dank für deine Hilfe!

Ich habe leider noch keine Auszahlung gemacht da der Account bereits gesperrt war.

Ich habe auch noch keine KYC prüfung machen können.

Ich habe das Geld gewonnen und am nächsten Tag wo ich in den Account wollte war er gesperrt.

Meine Freundin hat sich auch einen Account erstellt mit unterschiedlichen Daten aber der gleichen IP Adresse könnte das des Problem sein?

I left a message on both emails.

I hope they answer.

Best regards Sebastian T***

Ich habe noch einmal auf beide Email eine Nachricht hinterlassen.

Ich hoffe sie Antworten.

MfG Sebastian T***

Thank you for your reply, Sebastian. So let's give the casino a couple of days to review your message and reply to you. I will set the timer for additional 7 days and if there is no development within this time frame, we will intervene. Please, keep us updated in the meantime.

Dear Sebastian,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.