NV Casino - Учетная запись игрока закрыта без объяснения причин.

While I was verifying my details, they told me that I had written a different name on my profile and a different one on the ID I sent them, which is not true, and they blocked me.

Ενώ έκανα ταυτοποίηση στοιχείων μου στείλανε οτι έχω γράψει διαφορετικό ονομα στο προφίλ και διαφορέτικο στην ταυτότητα που τους έχω στείλει ενώ αυτο δεν ισχύει και μου έκαναν αποκλεισμό

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NV Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is there any evidence that you filled out your player's profile with the correct personal information? Could you please explain the situation from your point of view in more detail?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas