Oro.gg Casino - Игрок заявляет о задержке выплат.

Good evening, I made a withdrawal request for the amount of € 110 by the visa / mc method on 02-06-2026 which was pending after a few minutes it went to failed and my balance was zero, I already had a problem with them before and you managed to help me solve the problem, the problem is that they do not answer in the chat and I can not talk by email (qua do I send email to them they say it does not exist)

Regards

Nuno Oliveira

Boa noite, fiz um pedido de levantamento do valor de 110€ pelo método de visa/mc no dia 02-06-2026 que ficou pendente passado alguns minutos passou para falhou e o meu saldo ficou a zeros, eu já tive um problema com eles anteriormente e vocês conseguiram me ajudar a resolver o problema, o problema é que eles não respondem no chat e não consigo falar por email (qua do envio email para eles dizem que não existe)

Cumprimentos

Nuno Oliveira

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Nunoslb_74,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok The problem is that I can't get through to them and it's been in failed status for a while now

Ok O problema é que não consigo falar com eles e já está no estado falhou a algum tempo

Dear Nunoslb_74,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.