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Dear Casino Guru Team,

I would like to file a complaint against OshCasino due to an unjustified delay in processing my withdrawal.

My casino account is fully verified. I have made withdrawals in the past, and they were always processed on time without any issues.

On June 5, 2026, I requested a withdrawal in the amount of PLN 8,466.10. Despite the fact that 18 days have passed, the withdrawal is still marked as "Pending" and has not been processed.

I have contacted customer support several times, but I have not received a clear explanation regarding the reason for the delay or a specific date when the withdrawal will be processed. I have also not been informed that any additional documents or actions are required from my side.

Since my account is fully verified and previous withdrawals were processed without delays, the current situation raises serious concerns.

I kindly ask Casino Guru to assist me in resolving this matter and to intervene in order to ensure that my withdrawal is processed as soon as possible.

Thank you for your time and assistance.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you have been trying to withdraw for the past 18 days?
• Did you accumulate these winnings with or without a bonus?
• What reasons did customer support provide for the delay in processing your payments?
• Have you successfully used MiFinity to deposit or withdraw your winnings at this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, we withdraw this way before. I was playing the 3x3 game Royal Piggy: Hold The Spin, and I won the Grand Jackpot for PLN 7,200. I contacted the casino and my VIP manager, but I didn't get any specific response. I just told them not to worry about losing my withdrawal. It's also strange that I can't cancel the withdrawal, and the help chat bubble disappeared.

Please forward me the most recent communication between you and the casino customer support regarding the delay in processing your payment at [email protected]. Thank you for your cooperation.

Dear Simuzi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru