PalmSlots Online Casino - Игрок считает, что вывод его средств задерживается.

I hereby file a formal complaint against PalmSlots, as this casino has once again reversed my rightful withdrawal and is behaving in a completely unprofessional manner.

Here is the current situation:

My payout has been approved multiple times, most recently on March 20th.

Today the amount was once again credited back to my gaming account without any explanation.

The live support advised me to submit another withdrawal request, although this is obviously not a solution, but a desperate attempt to further delay the payout.

This behavior is unacceptable and highly unprofessional. The repeated reversals of approved withdrawals, contradictory statements from support, and constant delaying tactics clearly indicate a deliberate withholding of player funds.

I demand immediate processing and immediate transfer of my funds. PalmSlots must be held accountable. Should the payout not be made immediately, I will escalate this case, explore all legal options, and make it public to warn other players.

ich reiche hiermit eine formelle Beschwerde gegen PalmSlots ein, da dieses Casino erneut meine rechtmäßige Auszahlung zurückgebucht hat und sich in völlig unprofessioneller Weise verhält.

Hier die aktuelle Situation:

Meine Auszahlung wurde mehrfach genehmigt, zuletzt am 20.03.

Heute wurde der Betrag erneut ohne jegliche Begründung auf mein Spielkonto zurückgebucht.

Der Live-Support riet mir, erneut einen Auszahlungsantrag zu stellen, obwohl dies offensichtlich kein Lösungsweg, sondern ein verzweifelter Versuch ist, die Auszahlung weiter hinauszuzögern.

Dieses Verhalten ist inakzeptabel und höchst unseriös. Die wiederholte Rückbuchung von genehmigten Auszahlungen, widersprüchliche Aussagen des Supports und ständige Verzögerungstaktiken deuten klar auf ein bewusstes Zurückhalten von Spieler-Guthaben hin.

Ich fordere umgehende Bearbeitung und sofortige Überweisung meines Geldes. PalmSlots muss zur Rechenschaft gezogen werden. Sollte die Auszahlung nicht unverzüglich erfolgen, werde ich diesen Fall eskalieren, alle rechtlichen Schritte prüfen und öffentlich machen, um andere Spieler zu warnen.

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Dear Mink14,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It's not just about the long wait for the money.

Palmslots keeps telling me the money is in my bank account, but my bank has never received anything, and then they transfer the money back to my gaming account. This has happened three times already, even though my account is verified and I've received money several times before.

The payout was approved every time, and I have plenty of screenshots as proof. Once, the transaction number even changed, even though it was the same amount and the same request. When they accepted it, it had a different transaction number, and then, strangely, a few days later it was rejected with yet another transaction number. I can prove all of this.

Es geht nicht nur darum dass ich lange auf das Geld warte.

Palmslots sagt mir jedes Mal dass das Geld bei meiner Bank ist aber meine Bank hat nie was erhalten, und dann laded das Geld wieder auf mein Spielkonto. Und das schon zum dritten Mal obwohl mein Konto verifiziert ist und ich schon ein paar mal Geld erhalten habe.

Die Auszahlung wurde jedes Mal genehmigt und ich habe genug Screenshots als Beweis. Einmal hat sich sogar die transaktionsnummer geändert obwohl der gleiche Betrag war und gleiche eine Antrag war. Als die das akzeptiert haben war andere transaktionsnummer und komischerweise ein paar Tage später abgelehnt und hatte andere transaktionsnummer. Ich kann das alles belegen

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mink14,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla