Parimatch Casino IN - Внесение депозита игроком задерживается.

​"I deposited ₹2000 INR via UPI on 01 Aug 2026. Money was debited from my bank account (RRN: 621304317090), but the amount was not credited to my Parimatch wallet. I provided bank statement proof to Parimatch support, but they denied receiving the money and refuse to help."

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Randhir9304,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Greetings,

Thank you for bringing this matter to our attention. We appreciate you taking the time to report the issue.

We would like to inform you that your complaint under Ticket ID 120721826 has been forwarded to our Billing Team for further review. We will notify you as soon as we receive any updates.

In the meantime, to assist with the investigation, we kindly ask you to provide an updated bank statement showing the transaction, covering the period from the date of the deposit up to the current date.

Thank you for your patience and cooperation. We look forward to your reply.

Dear Sir,

Thank you for keeping us informed and for providing the updates regarding the tickets created for this transaction. We appreciate your cooperation.

Please rest assured that we have taken note of the information you shared and will review the related tickets carefully to avoid any confusion during the investigation.

We are actively following up on the matter and will provide you with an update as soon as we receive further feedback from the relevant team.

Thank you for your patience and understanding.

Greetings,

We are pleased to inform you that your deposit transaction under Ticket ID 122560448 for INR 2000 has been successfully resolved. The funds have now been credited to your betting account.

Kindly log in to your betting account to verify that the funds have been successfully credited.

Thank you for your patience and cooperation.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Randhir9304,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika