Pelaa Casino - Бесплатные спины игрока не начислены.

I registered with Pelaa and then I booked € 20 into my account. The only money left in my gaming account The bonus of 200% and my free spins have vanished into thin air The subsequent chat didn't work either, on the contrary, I had to get stupid

Habe mich bei Pelaa angemeldet.Dann habe ich 20€ auf mein Konto gebucht . Es blieb das einzige Geld auf meinem Spielkonto Der Bonus von 200% und meine Freispiele haben sich in Luft aufgelöst Auch der anschließende Chat brachte nichts ,im gegenteil musste ich mich noch blöd anmachen lassen

Dear Buttenheim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order for me to be able to help you with this case, could you please be more specific? This complaint is almost the same as your second one and we need more details to understand your problem:

https://casino.guru/lapalingo-casino-player-s-funds-have-disappeared-from

Are those missing free spins the only problem here? I hope, we will be help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

No I want the money that was promised to me when I made my first deposit. Of course I also want the free spins. It cannot be accepted. I am a pensioner and I don't have much money. If it weren't for the corona giant, I would never have gone to an internet casino, but I would have been in my casino.

Nein Ichmöchte mein Geld ,das mir bei der Ersteinzahlung versprochen wurde .Auch die Freispiele möchte ich natürlich.Es kann nicht angehen Vor der Anmeldung 200% versprochen werden. Ich bin Rentner und habe nicht viel Geld . Wenn die Coronakriese nicht wäre ,wäre ich niemals zu einem Internetcasino gegangen , sondern ich wäre in meiner Spielotheke .

Buttenheim, I understand your situation, but please be informed, that the bonus is something that the casino gives out for free - as a gift. The casino has the full right to decide whether you are eligible for receiving it or not.

If you are new to online gambling, I would recommend you to check out some of our articles. You can find a lot of useful information there that could help you to avoid negative situations:

https://casino.guru/how-to-choose-an-online-casino

https://casino.guru/casino-bonuses

Unfortunately, if this is the only problem you have, we will be forced to close this complaint.

This is a huge scam if the casino can reject the bonus despite your advertising

Das ist doch ein riesen Schwindel , wenn das Casino trotz Ihrer Werbung den Bonus Ablehnen können

This is not a scam, as I've already mentioned, a bonus is a free gift from the casino, and the casino can decide whether you are eligible to receive it or not.

I am sorry, but I cannot help you more under these circumstances. We are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.